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Compliance Policy

Compliance Policy

CHETNA has strong financial, standard operational procedures and management and policies to ensure compliance to highest standards. The team abides by the systems and the practices laid out by the organization. CHETNA has the necessary policies in place. On request, the following administrative norms and policies can be accessed.

  • Administrative Norms
  • Support Services for Official Purposes
  • Human Resource and Staff Service Regulations
  • Gender Policy and Child Protection Policy
  • Professional Code of Conduct
  • Policy on Harassment and Grievance Settling
  • Policy on HIV/AIDS
  • Whistle Blower Policy


Purpose: Centre for Health Education, Training and Nutrition Awareness (CHETNA) has commitment and compliance to high legal and ethical standards. All members of staff, as well as consultants, contractors, partner organisations and any other party with a financial or fiduciary relationship with CHETNA are expected to share this commitment. The purpose of this statement is to set out the policy of CHETNA towards the prevention and detection of fraud and the procedures to be followed if fraud is detected or suspected.

Definition: In the public and charitable sector, the term fraud is used to describe such acts as deception, bribery, forgery, extortion, corruption, theft, conspiracy, misappropriation and concealment of material facts. For practical purposes, fraud may be defined as the use of deliberate deception with the intention of obtaining an unjust or illegal financial gain or other unfair advantages.

Fraud and Embezzlement: Fraud and embezzlement are illegal and must not be used as methods to gain personal or professional advantages or property in relation to CHETNA including partner organisations and related stakeholders.

Fraud is defined as an economic crime involving deceit, trickery or false pretences, by which someone gains advantage or funds unlawfully. Embezzlement is defined as the misappropriation of property or funds legally entrusted to someone in their formal position as an agent or guardian. Examples of fraud and embezzlement are false certificates, documentation, lying about qualifications and abusing power/knowledge to steal cash and equipment from the office, or misusing funds entrusted to us.

The rules of CHETNA and of our donors’ for accounting and documentation shall, therefore, be applied to, at all times. For example, approval of payments has to follow the instructions in the “Finance and Accounts Manual including Standard Operating Procedures for CHETNA projects” and approval of programmes and projects has to follow the CHETNA “Programme and Project Rules/Manual”. All involved parties are expected to show honesty and not to abuse their positions for their own gain.

Fraud in CHETNA’s context and Systems for prevention/elimination of fraud:

Fraud is defined as intentional deceit designed to obtain a benefit or advantage or to cause some benefit that is due to be denied. Fraudulence is any action/practices which are against the values and principle of an organisation.

Being an activity of Nehru Foundation for Development (NFD) which is a Public Charitable Trust, CHETNA has certain principles and values which need to be maintained, if these are broken, the behaviour/consequent activities/consequences may be termed as fraudulent. (Refer CHETNA’s Values for the definition of value).  Fraudulence, whether in a minute or large form, is unacceptable and liable for correction/disciplinary/legal action.

Policy: Fraud of any type represents a threat to the credibility of CHETNA and to the funds for which it is responsible. CHETNA is, therefore, committed to the prevention/elimination of any fraud within the organisation and its partners, and to the thorough investigation of any such cases.

CHETNA has established an anti-fraud policy to enforce controls and to aid in the prevention and detection of fraud, against itself. This policy applies to any fraud or suspected fraud, abuse involving an employee (including management), a consultant, vendor, and contractor, outside agency, partners or person doing any contract/transaction or in any other relationship with CHETNA.

The policy of CHETNA is to promote awareness among staff of the risk of fraud, to establish and maintain controls aimed at preventing and detecting fraud, and to take effective action whenever fraud is discovered or suspected.

CHETNA considers it the duty of all employees to act honestly and with integrity at all times and to report any suspected irregularity immediately. Therefore, it is also CHETNA’s policy, which will be rigorously enforced, that no employee will suffer in any way as a result of reporting reasonably held suspicions.

Failure to comply with this policy subjects an employee (including management) to disciplinary action, including immediate termination. Failure to comply with by a consultant, vendor, contractor, outside agency, partners or person doing business with CHETNA or in any other relationship with CHETNA could result in cancellation of the contract/transaction or other relationship between the entity and CHETNA.

Fraud is usually perpetuated in the following forms:

Financial fraud by employee (including management), a consultant, vendor, contractor, outside agency, partners or person doing business with CHETNA or in any other relationship with CHETNA in the form of:

  • Money being misused or misspent
  • Wrongly represented expenses
  • Misuse of financial authority
  • Fraud during bank transactions, while writing cheques, etc.
  • Fraud by external sources

Fraud related to Human Resource, Partnerships

  • Misrepresentation of expertise/impostor

Fraud related to work:

  • False/Faulty reporting – Not doing some work while reporting the same as having been done or under process
  • Actions that would damage the image of the organisation – Financial or otherwise
  • Use of data, sharing of official information document without approval
  • Publishing work was done at CHETNA for personal gain
  • Saying something, doing something else (Misrepresentation of work)
  • Purposeful negligence of work

Abuse of power and extortion

CHETNA will not seek to influence any person or institution for a private purpose by using its official position or offering them a personal advantage. Likewise, CHETNA will not use its property, facilities, services and financial resources for private purposes except when permission is given. It will not use any form of extortion as a method to gain the advantage.
The principle implies that you should not use your professional status in CHETNA or in a partner organisation for private gain. An example could be abusing good relation to suppliers to gain reduced prices for own advantage (e.g. computers, cars, food, consultant support or travelling for private use. etc). You are also not allowed to abuse your power as a Deputy Director/Director/Administrative Officer/Head of Department etc. to get personal favours or services done by employees.


Bribery is defined as the act of offering someone money, services or other valuables, in order to persuade him or her to do something in return.
Bribery is illegal in all countries and harms the opportunities for fair and transparent relations of cooperation and the foundation for a democratic society. Our example is that we do not receive bribes from potential partners or suppliers to make contracts with them and we do not give bribes to our partners as a way of influencing. Likewise, CHETNA under no circumstances accepts bribes in order to promote the implementation of its activities. We base our cooperation with partner organisations on mutual ownership, accountability, participation equality, harmonization, and alignment.


CHETNA will not give or receive, directly or indirectly, any gift or other favours that may influence the exercise of our function, a performance of duty or other ways of possibly harming CHETNA.
Gifts are defined as (but not limited to) Services, travel, entertainment, material things or favours. In order to respect local traditions and conventional hospitality minor gifts are accepted/given. The value of an acceptable/given gift varies in different countries. Cash gifts are never accepted/given. All employees of CHETNA and our partners are expected to show good judgement and when in doubt, contact their superior. A rule of thumb is that a gift should never influence your independent judgement and that one should share the gifts with colleagues, if possible.

The Responsibility of Governing Council/Trustees

The Governing Council/Trustees of CHETNA are responsible for identifying the major risks to which CHETNA is exposed, and for ensuring that appropriate system, procedures and controls are in place. In the case of fraud, systems and controls should reduce the likelihood of fraud occurring, and procedures should outline CHETNA’s response to a suspected or actual fraud.

The Responsibility of CHETNA staff

The Director, with the support of the Deputy Directors, is responsible for the ongoing management of CHETNA, and therefore for the maintenance of the systems and controls designed to minimise the incidence of fraud within the organisation.
The Director/Deputy Directors are responsible for ensuring that, through a system of line management, employees are aware of the risks of fraud, familiar with the types of impropriety that might be expected to occur within their areas of responsibility, and alert for any indications of irregularity. Similarly, Director/Deputy Directors and authorised person/line managers are responsible for ensuring that employees comply with systems established to prevent and detect fraudulent activity.
The Head of Finance/Administration (Legal and Personnel)/Administrative Officer (AO) is specifically responsible for the design, implementation, development and maintenance of systems to prevent and detect fraudulent activity. In the case of Country Offices, this responsibility may be delegated by the Head of Administration/Finance to the appropriate Officer in Charge of/Deputy Director or Financial Officer in the country concerned. Compliance with systems should be confirmed by both internal and external audits. It is also the responsibility of the Head of Finance/Administration (Legal and Personnel)/Administrative Officer to maintain a register of reported cases of suspected fraud.
All employees have a duty to act honestly and with integrity at all times and to report any suspected irregularity without delay.

Procedure for reporting suspected fraud

An employee who is concerned with the actions of a colleague or colleagues and suspects that a fraud has been committed planned or apprehended, should not give the suspect any idea of their suspicions, as that would jeopardise any investigation. The details should be reported immediately by the employee to his or her immediate supervisor/concerned coordinator/AO/line manager, or to other senior personnel in the office. If for any reason the employee feels unable to discuss the matter with their immediate supervisor/concerned coordinator/AO/line manager or other members of the management team, they should directly contact the Director.

The supervisor/concerned coordinator/line manager/AO, to whom the suspected fraud has been reported should not carry out an investigation into the allegation but should report the matter immediately to the Director or another senior personnel or Deputy Director who will then inform the Director.

In the event that the Director is implicated in the suspected fraud, the incident should be reported to the Managing Trustee/Chairperson of the Governing Council.

Procedure for responding to reports of suspected fraud

If the Director concludes that the allegations have substance, an investigation should be initiated. The Director is responsible for determining the nature of any such investigation.

Such an investigation will aim to establish the extent of the fraud, identify the perpetrator, and determine whether other individuals are involved. It will also consider whether a lack of adequate systems and internal controls allowed the fraud to be perpetrated, or whether the problem arose due to a failure to ensure compliance with existing systems.

Non-compliance with existing systems may be evidence of negligence on the part of management, and those responsible will be subject to due disciplinary process. Serious negligence on the part of any manager or employee will be considered as reasonable grounds for dismissal.

Partner organisations

All organisations receiving grants from CHETNA are expected to have a written anti-fraud policy. Any organisation without such a policy may, as an alternative, adapt CHETNA policy. (This can be added as one of the clauses in the MoU)

If fraud is suspected either in the partner organisation itself or in an associate of that organisation, the Director of the partner organisation must report the matter immediately to the relevant Administrative Officer/Finance Officer at CHETNA, together with details of the organisation’s response to the problem. CHETNA Administrative officer/Finance officer must report the matter to the Director/Deputy Director/Head of Administration/Finance who will determine CHETNA response.

Notwithstanding any local response to a suspected problem, CHETNA reserves the right to carry out its own investigation of any alleged irregularity and an audit of local systems and controls.

Disciplinary action.

It is the policy of CHETNA to report all cases of suspected fraud to the Police, who may then wish to take criminal proceedings. Whether or not the matter is referred to the Police, disciplinary action, which may result up to dismissal, will be taken against the employee concerned. An allegation which proves to be unfounded and of malicious intent could be considered an act of gross misconduct on the part of the employee concerned who raised that issue. Disciplinary action, which may result in dismissal, will be taken against any employee making such an allegation (this needs to be in writing).

Purpose: The purpose of this policy is to ensure fairness in CHETNA’s decision-making, to protect the reputation and integrity of CHETNA and its interests, and to ensure broad public trust and confidence in CHETNA activities.

Principles: CHETNA strives:

  • To operate in a balanced, ethical, collaborative, transparent and open manner;
  • To prevent the financial interests of persons from compromising their duties and responsibilities.


Staff members and other persons acting on behalf of CHETNA or sitting on CHETNA panel should not generally participate in any decision involving a transaction in which they may have a conflict of interest.


a. Conflict of interest:

A “conflict of interest” arises when a CHETNA person participates personally and substantially in an official capacity in any particular matter in which, to his/her knowledge, he or she or an associated person or an associated institution has a financial interest, if the particular matter will have a direct and predictable effect on that interest.

b. CHETNA person:

“CHETNA person” includes (a) staff members, (b) other persons acting on behalf of CHETNA to whom this policy is expressly applied, and (c) any person sitting on the CHETNA panel, such as trustees, Directors of CHETNA offices and experts appointed to panels for specific situations.

c. Associated person:

“Associated person” means CHETNA person’s parent, spouse, domestic partner, child, brother, sister, business partner, relative, friend or person by whom the CHETNA person is employed or with whom he or she is negotiating or has an arrangement concerning prospective employment.

d. Associated institution:

“Associated institution” means (i) any legal entity in which a CHETNA person is serving as a member of any governing body, or of which a CHETNA person is an employee or a consultant, that receives or may receive funding from CHETNA or with which CHETNA has a contractual or other legal relationship; or (ii) any legal entity with whom a CHETNA person is negotiating or has an arrangement concerning prospective employment.

e. A panel, panel member:

A “panel” is any committee deciding on contract or grant awards, or any other standing or ad hoc committee, panel or board created within CHETNA. A “panel member” is any member of such a panel.

Nepotism and favouritism:

We will not favour friends, family or other personal relations in recruitment, procurement, aid delivery or other situations.

Nepotism is favouritism toward relatives and friends. For instance, offering friends or family members a contract, despite the fact that there are other alternatives available who are better qualified and willing to perform the job, or offering higher earnings and other benefits to employees who have a personal relation to the management. To avoid favouritism and nepotism in procurement we follow CHETNA’s “Standard Operating Procedure (SOP) about Procurement procedures.” In recruitment at CHETNA, general transparent procedures are followed in order to identify the best candidate. It is important to underline that if conflicts of interests are handled, it can in some cases be acceptable to hire/collaborate with family or friends.

Procedure for disclosing and dealing with conflicts of interest:

(1)   Staff members

Duty to disclose:

All CHETNA staff members have a duty to disclose:

  • the existence of any conflict of interest (actual or potential); and
  • the nature of that conflict of interest,

Whenever he or she becomes aware that a conflict actually exists or that it is reasonably likely to occur.

Who to tell about a conflict of Interest:

Disclosures of conflict of interest should be made to the Designated Person. If the Designated Person may him/herself be subject to a conflict of interest, the matter shall be dealt with by the Designated Alternate; at CHETNA, this is the Director.

Dealing with conflict:

The Designated Person or Alternate will decide how to deal with the conflict of interest in that particular circumstance of the conflict and will direct the affected person regarding his or her future duties and involvement in CHETNA’s work so that they are not prejudiced by the conflict. However, where a conflict of interest exists, the CHETNA staff member will not participate in the matter that has given rise to the conflict.

Disciplinary action for non-disclosure:

Where a CHETNA staff member is believed to have a conflict of interest that has not been disclosed to the Designated Person or Alternate as required by this policy, the staff person will be told why it is believed a conflict exists and be given the opportunity to explain his/her non-disclosure. If, after hearing the response and making further investigations, the Designated Person or Alternate determines that the staff member has failed to disclose a conflict of interest, he/she may decide that disciplinary action should be taken by CHETNA in accordance with its grievance and disciplinary procedures. This will depend on the materiality of the conflict and the reasons for non-disclosure.

Procedure for disclosing and dealing with conflicts of interest:

(2)   Panel members:

Any CHETNA panel, as defined above, shall apply the following regulations within the context of this policy:

  1. A panel member at the beginning of the first meeting of the Panel shall read this policy and shall sign the attached Conflict of Interest Statement (see Appendix).
  2. Any conflict of interest shall be disclosed by the panel member to the Panel immediately s/he becomes aware of its existence or aware that it may arise.
  3. Any other person participating in the meeting of the Panel (in whatever capacity, whether a member of the Panel or an observer) having information regarding any conflict of interest shall immediately report it to the Panel.
  4. It is the duty of the Panel (in the absence of the panel member) to review these disclosures and to decide by majority vote (the Chair has the casting vote in the event of a tie) whether a conflict of interest exists or may arise, and to decide whether to issue a waiver defining the extent to which that panel member may participate in any discussion of the issue that has given rise to the conflict.
  5. Where the panel member failed to disclose a conflict of interest reported to the Panel by any other person, s/he shall withdraw from the Panel.
  6. The quorum of the Panel’s meeting shall not include the panel member, with regard to the matter in respect of which he or she has a conflict of interest. This means that the panel member may not vote on that matter.

Where obliged by a legal agreement with a donor, CHETNA shall report a conflict of interest to the donor after all necessary and relevant investigations and decisions have been made.

In the event of a Panel becoming aware of a potential conflict of interest only after a decision has been made, the Chair of the Panel may, if reconvening the Panel is not practical, declare the decision null and void.

However, where possible the Panel shall reconvene to consider the potential conflict in accordance with this Policy. If the Panel determines that a conflict exists, the members of the Panel shall further determine whether the decision of the conflicted member would have affected each of their votes. If each panel member determines that his or her vote would not have been affected, the initial decision will stand. However, if any member states that their vote would have been affected, the vote will be retaken with each affected vote being reversed.

Examples of actual and potential conflicts of interest:

  1. A CHETNA person advocates the approval of a particular policy from which an associated person or institution will realise some direct financial benefit.
  2. A CHETNA person participates in the assessment of an associated institution as a grantee of CHETNA.
  3. A panel member advocates approval of a particular grant or contract whereby an associated person or institution will benefit either as a recipient of funds or by playing some other direct project implementation role.
  4. CHETNA appoints an expert to review a specification, and the expert is employed or has some other financial interest in a potential bidder.
  5. A decision maker’s associated institution has a cooperation agreement with an applicant participating in a call for proposals.
  6. An associated person has a shareholding in an organisation which has tendered to provide services to CHETNA.
  7. A panel member is involved with an applicant for funding as a result of his/her providing a service to that applicant through their intellectual activity, such as freelance writing or media work.

Appendix to conflict of interest policy


(For completion by all Panel members)

I have read and understood CHETNA’s Conflict of Interest Policy and declare that I will abide by the procedures outlined in that policy.

By filing this form you agree to CHETNA retaining this Declaration for as long as it is relevant and necessary for it to do so.